Terms and Conditions
Please read these Terms and Conditions carefully, by using this website you are agreeing to these Terms and Conditions. You shall be responsible for reading and understanding these Terms and Conditions, and we do not accept responsibility for any loss or damage incurred by you or any third party because of your failure to do so.
MODIFICATION OF THESE TERMS & CONDITIONS
We may, at any time and at our discretion, vary this Terms and Conditions by publishing the amended terms and conditions on our Site. We recommend you check our site regularly to ensure you are aware of our current terms and conditions.
ORDERS
Once you have placed an Order in accordance with these Terms you will receive an email confirming the details of your Order and receipt of payment. Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order. We reserve the right at any time after receipt of your order to accept or decline your order, or part of your order. Occasionally, when a product is low in stock, it may have been sold to another buyer in the few seconds before your order is confirmed. In this situation, it may look as if the item is part of your order, but our detailed records will show that it was sold to another customer just before your final order was recorded on the system. We apologies for this, and note it as one of the shortcomings of selling online. If your order is not accepted by us, you will receive an email indicating that your order has not been accepted. if you do not receive a confirmation email, please contact us at info@thesalesloop.com.au to check the status of your order.
PRICES, TAXES AND DUTIES
All our prices are in Australian Dollars including Goods and Service Tax (GST). Price is subject to change at any time without notice.
Orders placed outside of Australia will be charged in Australian Dollars and the final price charged, exchange rates, will be calculated by your bank or card provider.
Please note that some countries have their own duties to pay on imported goods. These are calculated based on your order, the value and the shipping destination. We can’t give you an estimated cost as they vary from country to country and unfortunately, we don’t have any control and it It is the buyer's responsibility to research this. You can contact your local customs office or search online to find this information. We are not responsible for the extra costs incurred at the destination.
DELIVERY
- Australia: Australia Post Satchels with a tracking number.
Standard Delivery 3-5 Business Days
Express Delivery 1-2 Business Days
- New Zealand: Australia Post Registered
Standard Delivery 5-7 Business Days Express Delivery 3-5 Business days
The delivery time depends on the area in which you are located.
We won’t be responsible for late deliveries, loss or damage relating to this deliveries time frame
SHIPPING
You will receive a confirmation email when your order is ready. Please allows 1-3 days for your gown to be shipped. When it is shipped, you will receive another confirmation email with a tracking number. Some countries may charge duties or other taxes. Unfortunately, we don’t have any control and it will be your responsibility to pay for it.
SIZING
You can check the Sizing Charts by brand in the section "SIZING" of our footer menu at the bottom of site pages.
If you are not sure about your size, please send us your measurements at info@thesalesloop.com.au and we will help you find the right size.
RETURN & EXCHANGE
We will not accept any exchange or returns without authorization from us.
If an items does not fit or is faulty we will accept return and we will be happy to replace it with another size if possible or another item. Please contact us at info@dashandjoy.com within 7 days after receiving your order. After confirming it, we will send you the return information.
Items must be returned new in their original packaging, unwashed with tags attached. Postage cost is to be paid by customer and can't be refunded.
Sale items cannot be returned or refunded.
CANCELLATION
If you wish to cancel or make changes to an existing order, please contact us at info@dashandjoy.com and we will be happy to assist you!
LIABILITY
To the maximum extent permitted by law, we are not responsible for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use of our Site and/or the Content and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.
COPYRIGHT
Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:
-
copy or use, in whole or in part, any Content;
-
reproduce, re-transmit, distribute, disseminate, sell, publish, broadcast or circulate any Content to any third party; or
-
breach any intellectual property rights connected with our Site or the Content, including (without limitation) altering or modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content
LINKS TO OTHER WEBSITES
Our Site may contain links to other websites. We do not have any control over those websites and we are not responsible for the operation of or content located on or through these websites. Those websites are not governed by this Terms and Conditions.