Faq
Where are we located?
92 Dunning Ave Rosebery NSW 2018
What payment methods can I use?
All credit cards and PayPal are accepted.
What are the shipping options?
- Australia: Australia Post Satchels with tracking number.
Standard Delivery 2-5 Business Days (Free over $150)
- New Zealand: Australia Post Registered
Standard Delivery 5-7 Business Days (Free over $150)
The delivery time depends on the area in which you are located and we we will not be responsible for late or missing deliveries, You must contact the courier with the tracking sent via email.
When will I receive my order?
Once your order is successfully submitted, our warehouse will process your order the following business day.
After picked, packed, and dispatched, you will receive an email notification with your tracking information.
Picking and packing can take 24/48hrs.
SHIPPING TIME:
Australia:
3-5 Business Days
New Zealand:
5-7 Business Days
How do I make sure I order the right size?
What is the return policy?
If an items does not fit or is faulty we will accept returns and we will be happy to replace it with another size if possible or another item.
Please contact us at info@thesalesloop.com.au within 7 days after recieving your order.
After confirming it, we will send you the return informations.
Items must be returned new in their original packaging, unwashed with tags attached. Postage cost is to be paid by customer and can't be refunded.
Sale items can’t be refunded but can be sent back for a credit note.
For faulty items, we will supply a return postage label.
What do I do if I receive a wrong or faulty item?
If your order has missing, wrong or faulty items, please contact us at info@thesalesloop.com.au
What to do if my question is not answered here?
For any enquiries, please contact us at info@thesalesloop.com.au