FAQ

WHO ARE WE?


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WHAT PAYMENT METHODS CAN I USE?


We use Paypal, it is safe and secure. Paypal allows you to make payments using a variety of methods including: Paypal Cash or Paypal Cash Plus account balance, a bank account, Paypal Credit, debit or credit cards, and rewards balance.




WHAT IS THE RETURN POLICY?


If an items does not fit or is faulty we will accept returns and we will be happy to replace it with another size if possible or another item. Please contact us at info@dashandjoy.com within 7 days after recieving your order. After confirming it, we will send you the return informations. Items must be returned new in their original packaging, unwashed with tags attached. Postage cost is to be paid by customer and can't be refunded. Sale items cannot be returned or refunded.




WHEN WILL I RECIEVE MY ORDER?


Once your order is successfully submitted, our warehouse will process your order the following business day. After picked, packed and dispatch, you will recieve an email notification with your tracking information. SHIPPING TIME: - Australia: Standard Delivery 3-5 Business Days Express Delivery 1-2 Business Days - New Zealand: Standard Delivery 5-7 Business Days Express Delivery 3-5 Business days




WHAT DO I DO IF I RECEIVE A WRONG OR FAULTY ITEM?


If your order has missing, wrong or faulty items, please contact us at info@dashandjoy.com.




CAN I MAKE CHANGES TO AN ORDER I HAVE ALREADY PLACED?


If you wish to make changes to an existing order, please contact us at info@dashandjoy.com and we will be happy to assist you!




WHERE ARE WE LOCATED?





HOW DO I MAKE SURE I ORDER THE RIGHT SIZE?


You can check the following Sizing Charts by brand or if you are not sure, you can contact us at info@dashandjoy.com : - KING LOUIE: - SUGARHILL BRIGHTON:




WHAT TO DO IF MY QUESTION IS NOT ANSWERED HERE?


For any all enquiries please contact us at info@dashandjoy.com.




WHAT ARE THE SHIPPING OPTIONS?


SHIPPING OPTIONS: - Australia: Standard Delivery 3-5 Business Days $8 (Free over $80) Express Delivery 1-2 Business Days ( Free over $150) - New Zealand: Standard Delivery 5-7 Business Days $15 (Free over $100) Express Delivery 3-5 Business days $20 (Free over $150)